Customer Service Operator

Customer Service Operator

Location: Aberdeen

About Us: At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce.

Key Responsibilities:

• Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner.
• Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency.
• Answering all queries via email, phone and face to face.
• Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
• Managing key accounts ensuring service levels are achieved.
• Communicating service issues directly with the customer and agreeing corrective action.
• You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.
• The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.

Requirements:

• Experience of working in a similar role is advantageous.
• Ability to communicate at all levels.
• Excellent organisational skills and prioritising workload.
• Attention to detail.
• Working to deadlines.
• Excellent time keeping and reliability.
• Solution driven and flexible approach to your work.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Join ARR Craib Ltd?

• Competitive Salary: £30,000k per annum - £32,000k per annum depending on experience.
• Hours: Monday to Friday 08:00hrs-17:00hrs – a level of flexibility will be required.
• Training: Monthly courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We’ll be in touch if we need you.

*Subject to terms and conditions.